We take pride in providing outstanding service and shipping your products in a timely manner. Please know about our processing & shipping time frame.
Once orders are placed please allow 1-2 business days for payment to clear and orders to be processed.
Orders are shipped using USPS Priority Mail or UPS Ground Shipping depending on the weight. Please allow 5-8 business days to receive your merchandise from the time your order is processed.
International shipping is UPS or USPS please allow 10-14 business days to receive your merchandise from the time your order is processed.
*Once order(s) have been shipped we are not responsible for any delays due to USPS or UPS achieving delivery time, please plan accordingly.*
If your tracking information states that your package was delivered and you have not received it you must contact the delivery carrier (either United States Postal Service or UPS) address the issue directly with them. Bootybeanbag does not hold or accept responsibility for packages that have been stated or marked as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Expedited shipping service is available at an additional cost. International shipping is also available at an additional cost. International shipping is 10-14 business days. *Please note international shipments have to be declared and pass customs. They can be held at customs which could delay delivery time*
*Some countries may charge a Duty Tax for merchandise shipped. This is not a fee we cover because it's not related to shipping. If you decide to refuse your merchandise because of the Duty Tax Fee your merchandise will be refunded once we receive the merchandise minus the shipping cost which has been incurred and is also non-refundable*
If your address is considered undeliverable or if customs refuses your order in your country of origin once the merchandise is returned to us we will refund you the cost of the merchandise minus the shipping cost which has been incurred and is also non-refundable.
Orders placed after 5pm (EST) are considered next business day. Orders placed after 5pm (EST) on a Friday will not be processed until the next business day. Please note if there is a holiday in between or if orders are placed on a holiday, orders are not processed until the following business day.
Effective 2018- As a method of security there will instances when identification will be required. All purchases that have different billing and shipping address will require verification of valid identification as well as verification of last 4 digits of card used displaying name on card. Not promptly responding to our email will delay shipment. After 72 hours of no response the order will be canceled.